How Can I Resolve Errors While Using ‘Buy Crypto’ At Probit Global?

Contents:

• My payment was declined, what should I do?
• I received an error message while using 'Buy Crypto'.

The official click-and-buy crypto enables users to designate the desired amount of fiat currency to be converted into a specified crypto to add balance to their accounts at ProBit Global.

ProBit Global partners with several service providers to accommodate our growing global community with instant crypto purchases using local currencies like USD, EUR, GBP, AUD, NZD, CAD, CHF, HKD, SGD, INR, BRL, PLN, IDR, PHP, VND, and more.

🟊 How to buy crypto: Buy Crypto with Credit Card on ProBit Global 

All ProBit Global users, including KYC verified members, are required to complete the identity check process of their selected payment service provider before making their first crypto purchase.

If for any reason you face any issue related to the Buy Crypto feature, please follow the below instructions:

My payment was declined, what should I do?

ProBit Global does not process payments directly on our platform, and we are unable to assist in cases of direct banking transactions.

If the issue you have encountered is related to the service processing the transaction via 'Buy Crypto', please kindly contact the provider service (Moonpay, Simplex, Coinify, etc.) with the transaction ID directly for further help.

I received an error message while using ‘Buy Crypto.’

If you have encountered any error message while using the “Buy Crypto” feature, please create a ticket to the ProBit Global Support Team with the following information, and we will investigate your case:

1. Used provider (e.g.: Moonpay, Banxa, Simplex, etc.):
2. Screenshot of error:
3. What was the action (for example: internal error, card refused, etc.):
4. Content of the error message:
5. Crypto name and amount to be purchased:
6. Fiat name and amount used to purchase: